10 May NHMR YPN "Level Up Your Service" NHMR YPN "Level Up Your Service" Wednesday, May 10, 2023 (11:30 AM to 1:30 PM) NEW HAVEN MIDDLESEX ASSOCIATIO "What Do You Sell?" Hybrid Meeting Details You're Registered! DescriptionLocationCancellation Policy Christos Provistalis was a Guest Service Manager at the Grand Floridian Resort at Disney World in FL. He attended Disney University, where he learned the principles of strategy and customer service from Disney Executives. Christos created this customer service workshop based on his Disney experience and co-owning and operating a family business as well. The focus of the workshop is from the perspective of human connection, emotion, self-awareness, and perception. In-Person Networking & Lunch 11:30-12, Meeting, Zoom, and Presentation 12-1:30. Christos will discuss: -Emotion and how it influences every decision we make in life, especially in business. -Psychological phenomenon that have to do with human connection. -How people think they perceive communication and how they actually do. -Perception and how we live with the persistent illusion that we perceive everything around us but actually we perceive only a small part. -Personality types and how understanding the unique traits and characteristics of those around you can significantly enhance your communication skills as well as making you able to adapt in just about any social setting. -Self-awareness - if you’re mindful of your own feelings and behaviors and how they interact with your environment. -Empathy - how it’s one of the most important traits everyone in business (and life) should have, especially leaders. -Human needs to focus on when dealing with clients/customers. -Emotional Intelligence, What is it and how important it is to have a high E.Q. -How to deeply connect with people and build stronger interpersonal relationships. Guilford Marketplace Lunch sponsored by CT Real Estate Closing Attorneys. Thanks to Eagle Home Inspections, REMAX Showcase, ASK Insurance, Connecticut Real Estate Closing Attorneys, PrimeLending, and Richard Morse Designs, our YPN Sponsors. NEW HAVEN MIDDLESEX ASSOCIATIO 2730 Boston Post RoadGuilford, CT 06437 Map & Directions If you are unable to attend, please cancel your registration or contact the Association to cancel within 24 hours prior to the event. No-shows will be charged $15 to cover the cost of the lunch unless advance notice of cancellation has been received.